I am having my mechanic box up all the parts that are coming out during his repair. Mike 05 was the service advisor. For me, I left two messages for the District Manager. Michael Green November 17, at Not only have I accrued tow fees to have the car brought to Firestone after each breakdown whereby each visit and service has ended in more harm than goodbut I have also accrued months of insurance and car payment bills for the borrowed car during this time period.
Again, we had the car towed to a Firestone; however, this time the car was towed to the Bronx location. So he said the pads looked good. Had my car been dealt with properly the first or second service, would this issue have already been resolved?
This process has not only been stressful and time consuming, but at this point my husband and I do not trust that by the time we get the car back that the problem will be completely solved. I gave a shot to Firestone Middle town.
On top of that, this car is my only means of transportation to-and-from work, in order to provide for my family. At this point, my husband and I want answers, and we want a solution to our problem. I got off work at 4: At this time, the mechanic had mentioned to my husband that there may be was a possible computer issue; they were having a hard time reading the computer.
Firestone intended for his organization or customer base. Margaret October 16, at This process has not only been stressful, but highly costly to myself and my husband. I was not given that- in fact my husband and I were the ones who had to continue to call seeking answers from both the Bronx and Laci locations.
Are you serious Firestone….
At this point I am frustrated because I was scheduled to go out of town the next day and I needed my car. Again, although the Middletown location has been as helpful as humanly possible, my biggest annoyance is that, had the Laci and Bronx locations taken due care with my vehicle, it should never had ended up in the care of the Middletown location.
He is representing your company, and doing a very poor job at it. During this entire time period, from August up until I received the rental, I had to ask a family friend to borrow their car so that I could get to and from work.
Noor October 5, at 1: My husband is active duty military and we geographically live in two different locations. Organizations should pride themselves on providing quality service and if that is not the case they should at least attempt to ratify the situation while keeping the customer in mind, valuing that customer and understanding it is because of customers entrusting their service that keeps their organization afloat.
Please keep in mind the fact that I am also having to pay insurance on a car that has been off the road for a total of 3 months, and in your care. My third issue is that after having brought the car to your company for a third time the Middletown locationwhen the Bronx was contacted, by your employees in the Middletown location, to see what work they had done to the car trying to get some answers the Bronx location hung up, twice.
He asked me lot of questions regarding my driving habits and suggested me the tires. Granted, none of this is your problem, but I am asking that you please take a moment to understand the underlying frustration that also has come from our experience with Firestone over the past 3 months.
Bottom line I had to pay for front and back brake pads when I only should of paid for one. When I got home I called them he said come back in so I did.
Long story short, took my car into my trusted Mechanic to do some repair work and I was informed I need work done that was already done by Firestone. I think it is, again, unreasonable that I, as a customer, have to bring up a possible solution to a problem that your company is allowing to continue to happen.
I am taking them to small claims court and I will not let them get away with ripping me off and I wont me ignored and go away. I had a very loud nosie coming from my brakes.Harvey Samuel Firestone founded the Firestone Tire and Rubber Company in to supply rubber tires to wagons and buggies. Harvey Firestone had a personal friendship with Henry Ford.
Ford saw the potential market for tires for automobiles and Firestone.Download